Learn tools, tips and techniques for navigating difficult conversations to win-win outcomes. Get access to very detailed and comprehensive training so you can get the outcome you want in a difficult situation of any type.
Youll learn the best words to use in sensitive or crucial conversations, when to use them, and which ones not to use. Youll learn how to improve listening skills, clarifying skills and how to respond to difficult people.
Youll learn about the power of common intentions and how to find resolutions quickly.